Location: Gent Oost-Vlaanderen België
you looking for a job where you can really make a difference? Does
helping an innovative tech company to reach its full potential sound like your
cup of tea? And
do you want to do all of this while being part of a friendly bunch of people
that want to modernize the logistics world together with you?
As our Customer Service Specialist you will have the opportunity to gain knowledge in fast-growing SaaS software and develop your own skills on a continuous basis. This is what you will be doing:
- You are
the first line contact person in the service desk for all customer
requests on our software platform: you analyse, investigate and resolve
technical issues reported by customers of Peripass.
- You communicate
clearly and proactively, making sure our customers are continuously aware
of the steps we’re taking towards a solution.
- You partner
up with the customer success managers, implementation consultants and product
team, to escalate issues when needed.
- You are
the voice of the customer internally and help improve our product with your
- You are
responsible for managing the monitoring dashboard, in order to
proactively counter any incidents .
- You build
up product knowledge on a daily basis and are keen to develop your
- You take
the lead to continuously expand our help center by writing technical
documentation and creating product walkthrough videos.
- You want
to become an expert in our support tools and processes.
What we offer
of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
human capital is one of our biggest assets we will be investing in you.
Offering you plenty of learning opportunities both through
training programs and on the job.
cheerful bunch of colleagues who are all making the success story of
Peripass, day after day, milestone after milestone, and joke after joke ;).
solid salary package with great benefits.
- Flexible working hours.
to know if we’d be a good fit for you? Here are our values. We do
everything we can to make these values lived in our day-to-day, and not just
words we put up on our walls. We promise.
Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.
Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.
Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?
No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.
Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in it this to grow and kick some serious ass in the process.
Come on, blow us away with your credentials :) You will, if
familiar with concepts such as SaaS software, integrations, API, Service
- Are customer
oriented and are able to communicate clearly via email and phone
- Have an understanding about and affinity with network architecture, hardware, integrations software/hardware, etc.
- Are a digital
- Have an analytical,
- Keep your
calm and prioritize at all times
- Can communicate fluently in Dutch and preferably also in French and English but this does not have to be equally fluent