Are you looking for a job where you can really make a difference? Does helping an innovative tech company to reach its full potential sound like your cup of tea? And do you want to do all of this while being part of a friendly bunch of people that want to modernize the logistics world together with you?

• You are the first line contact person in the service desk for all customer requests on our software platform: you analyse, investigate and resolve technical issues reported by customers of Peripass.
  
• You communicate clearly and proactively, making sure our customers are continuously aware of the steps we’re taking towards a solution.
  
• You partner up with the customer success managers, implementation consultants and product team, to escalate issues when needed.
  
• You are the voice of the customer internally and help improve our product with your input.
  
• You are responsible for managing the monitoring dashboard, in order to proactively counter any incidents .
  
• You build up product knowledge on a daily basis and are keen to develop your technical skills.
  
• You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos.
  
• You want to become an expert in our support tools and processes.
  

What we offer

• First of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
  
• Since human capital is one of our biggest assets we will be investing in you. Offering you plenty of learning opportunities both through training programs and on the job.
  
• A cheerful bunch of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke ;).
  
• A solid salary package with great benefits.
  
• Flexible working hours.
  

Want to know if we’d be a good fit for you? Here are our values. We do everything we can to make these values lived in our day-to-day, and not just words we put up on our walls. We promise.

Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.

Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.

Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?

No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.

Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in it this to grow and kick some serious ass in the process.

Come on, blow us away with your credentials :) You will, if you:

• Are familiar with concepts such as SaaS software, integrations, API, Service level agreements,…
  
• Are customer oriented and are able to communicate clearly via email and phone
  
• Have an understanding about and affinity with network architecture, hardware, integrations software/hardware, etc.
  
• Are a digital native
  
• Have an analytical, problem-solving mindset
  
• Keep your calm and prioritize at all times
  
• Can communicate fluently in Dutch and preferably also in French and English but this does not have to be equally fluent