Location: Gent Oost-Vlaanderen België
Are
you looking for a job where you can really make a difference? Does
helping an innovative tech company to reach its full potential sound like your
cup of tea? And
do you want to do all of this while being part of a friendly bunch of people
that want to modernize the logistics world together with you?
As our Customer Service Specialist you will have the opportunity to gain knowledge in fast-growing SaaS software and develop your own skills on a continuous basis. This is what you will be doing:
- You are
the first line contact person in the service desk for all customer
requests on our software platform: you analyse, investigate and resolve
technical issues reported by customers of Peripass.
- You communicate
clearly and proactively, making sure our customers are continuously aware
of the steps we’re taking towards a solution.
- You partner
up with the customer success managers, implementation consultants and product
team, to escalate issues when needed.
- You are
the voice of the customer internally and help improve our product with your
input.
- You are
responsible for managing the monitoring dashboard, in order to
proactively counter any incidents .
- You build
up product knowledge on a daily basis and are keen to develop your
technical skills.
- You take
the lead to continuously expand our help center by writing technical
documentation and creating product walkthrough videos.
- You want
to become an expert in our support tools and processes.
What we offer
- First
of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
- Since
human capital is one of our biggest assets we will be investing in you.
Offering you plenty of learning opportunities both through
training programs and on the job.
- A
cheerful bunch of colleagues who are all making the success story of
Peripass, day after day, milestone after milestone, and joke after joke ;).
- A
solid salary package with great benefits.
- Flexible working hours.
Want
to know if we’d be a good fit for you? Here are our values. We do
everything we can to make these values lived in our day-to-day, and not just
words we put up on our walls. We promise.
Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.
Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.
Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?
No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.
Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in it this to grow and kick some serious ass in the process.
Come on, blow us away with your credentials :) You will, if
you:
- Are
familiar with concepts such as SaaS software, integrations, API, Service
level agreements,…
- Are customer
oriented and are able to communicate clearly via email and phone
- Have an understanding about and affinity with network architecture, hardware, integrations software/hardware, etc.
- Are a digital
native
- Have an analytical,
problem-solving mindset
- Keep your
calm and prioritize at all times
- Can communicate fluently in Dutch and preferably also in French and English but this does not have to be equally fluent
Details