Category: IT Services

Location: Gent Oost-Vlaanderen België

Are you looking for a job where you can really make a difference? Does helping an innovative tech company to reach its full potential sound like your cup of tea? And do you want to do all of this while being part of a friendly bunch of people that want to modernize the logistics world together with you?

Then hit that apply button because we need you over here :)

As our Customer Service Specialist you will have the opportunity to gain knowledge in fast-growing SaaS software and develop your own skills on a continuous basis. This is what you will be doing:
  • You are the first line contact person in the service desk for all customer requests on our software platform: you analyse, investigate and resolve technical issues reported by customers of Peripass.
  • You communicate clearly and proactively, making sure our customers are continuously aware of the steps we’re taking towards a solution.
  • You partner up with the customer success managers, implementation consultants and product team, to escalate issues when needed.
  • You are the voice of the customer internally and help improve our product with your input.
  • You are responsible for managing the monitoring dashboard, in order to proactively counter any incidents .
  • You build up product knowledge on a daily basis and are keen to develop your technical skills.
  • You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos.
  • You want to become an expert in our support tools and processes.

What we offer

  • First of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
  • Since human capital is one of our biggest assets we will be investing in you. Offering you plenty of learning opportunities both through training programs and on the job.
  • A cheerful bunch of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke ;).
  • A solid salary package with great benefits.
  • Flexible working hours.

Want to know if we’d be a good fit for you? Here are our values. We do everything we can to make these values lived in our day-to-day, and not just words we put up on our walls. We promise.

Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.

Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.

Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?

No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.

Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in it this to grow and kick some serious ass in the process.

Come on, blow us away with your credentials :) You will, if you:

  • Are familiar with concepts such as SaaS software, integrations, API, Service level agreements,…
  • Are customer oriented and are able to communicate clearly via email and phone
  • Have an understanding about and affinity with network architecture, hardware, integrations software/hardware, etc.
  • Are a digital native
  • Have an analytical, problem-solving mindset
  • Keep your calm and prioritize at all times
  • Can communicate fluently in Dutch and preferably also in French and English but this does not have to be equally fluent